Course outline

This course is aimed at newly appointed managers and team leaders or those about to be promoted into management who are seeking an introduction to management techniques.

This programme will enable managers to develop a range of skills, which can be used to maximise the performance of their people.

PERFORMANCE-BASED OBJECTIVES

- Understand the dynamics of managing people
- Appreciate the managers role and responsibilities
- Know how to modify your management style to suit individual team members
- Acquire the confidence to implement new practices
- Differentiate between management by control and management by commitment
- Be aware of motivational factors and how to apply them

OTHER RECOMMENDED PROGRAMMES

- Progressive Management Skills
- Creative Thinking and Problem Solving
- Maintaining Motivation

COURSE CONTENTS

Being todays manager
- Define the role of the manager
- Self assessment
- Setting standards for yourself and others
- Responsibilities, context and challenges
- Characteristics of an effective manager

The management process
- Agreeing goals
- Setting SMART objectives
- Action planning
- Involving the team
- Allocating work
- Supporting and monitoring results

Managing yourself and your time
- Time stealers
- Prioritising tasks
- Focusing on results

Developing your management style
- Using your personal style to maximise results
- Personal strengths and blind spots

Delegation and motivation
- Getting the best out of people
- Developing and stretching people.

Managing people and performance
- Strategies for managing difficult people and situations
- Coaching for performance
- The performance management process

Action Planning

Review of Programme