Starting With Your ITIL Version 3 Certification

ITIL version 3 makes ITIL Best Practice and business benefits both clearer and stronger. Version 3 illustrates the need to establish a lifecycle approach to guidance, as opposed to organising through delivery sectors. 5 Core modules now for the version 3 track.

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Foundation, Intermediate, and advanced level certifications can be taken through a credit scoring scheme right up to expert status.

Bridging from Version 2 to ITIL Version 3

If you have already achieved one of the ITIL Version 2 Qualifications, the version 3 track includes bridging courses to allow professionals to upgrade their knowledge efficiently.

The Qualification scheme is built upon 3 levels which allows IT professionals to work towards their Diploma. Within each level of the certification path credits are awarded to reach Expert status.

IT Service Management

At Computerworld training we are dedicated to delivering quality improvement in IT Service Management, based on ITIL, for all our UK and international customers. Using only highly experienced and successful consultants, we offer training and consulting services to help IT divisions deliver efficient, cost-effective services to their businesses. We specialise in the delivery of soft skills training to Help Desk and Service Desk staff.

ITIL (IT Infrastructure Library)

The ITIL books lay down for us best practice for IT Service Management. Produced by the UK’s Office of Government Commerce (OGC), ITIL has now become the de facto standard for IT Service Management quality processes worldwide.

Whether you are running a Help Desk, negotiating Service Level Agreements, managing change or worrying about Disaster Recovery, ITIL’s set of integrated processes are what you need. We specialise in the delivery of high quality, cost effective ITIL training.

Computerworld’s ITIL Services

Consultancy

Many organisations do not have the necessary skills or experience in house to implement ITIL. With a wealth of industry experience we can assist with implementation support, training, programme assurance, maturity assessments, and project health checks of your ITIL Infrastructure

Onsite Assessment

Whether you are considering a new implementation or looking to monitor the effectiveness of an existing ITIL project, Computerworld have the project management experience to assess how well a programme is achieving its specific objectives.

Implementation and Training

Computerworld’s ITIL consultants can assist IT organisations implement ITIL compliant processes. Our certified staff conduct on site processes in order to design a tailored implementation road map. In addition we have the ability to train and certify employees which can greatly assist in achieving ISO accreditation and continuous improvement.

• Post Implementation Support
• Maturity Checks
• Project Health Assessments
• Training Needs Analysis
• Certification Training Routes
• Upgrade Paths

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