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Introduction to Successful Selling
For anyone new to sales or those with some experience but without formal training in selling. This programme presents an ordered review of the techniques and skills that lead to a fully developed professional approach to selling and the fundamentals of territory management.
Effective Telephone Selling
Provides essential telephone selling skills for all staff who use the telephone to promote their organisation’s products or services.
Account Management
Enables any professional sales person to build on his or her ability to persuade, sell and maintain customer loyalty.
Strategic Selling
This programme provides an insight into strategic account planning disciplines and an understanding of what being “strategic” actually means. It allows participants to explore where they are in terms of their relationship with their customers and what needs to happen to develop the relationship to its full potential.
Maximising Business Opportunities
To help support staff focus on client issues and understand how to develop customer relationship skills to maximise business potential. Participants will be able to develop professional and deeper relationships with all levels of customers.
Creating Competitive Sales Presentations
Enables managers and staff involved in sales presentations to increase business when presenting to new prospects or existing clients. This is particularly appropriate where organisations are involved in team presentations as a result of a request for tender or similar presentation.
Successful Negotiating Skills
For managers and team leaders or those new to negotiating who need to negotiate effectively with colleagues, clients or others. Participants look at good negotiations – where both parties are satisfied with the result – and how to achieve them.
Sales Management
To ensure that sales managers and newly appointed sales managers approach their roles with a clear and necessary balance between achieving business objectives and maintaining a motivated and committed sales team.
Customer Relationship Building
This programme is designed specifically to increase awareness of customer relationship building, its importance to the organisation, and to provide participants with some simple, reliable and effective coping strategies and techniques for dealing with difficult and challenging people.