Home » Training » Professional and Business Development » Sales and Customer Service
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Successful Selling Skills
- For anyone new to sales or those with some experience but without formal training in selling. This programme presents an ordered review of the techniques and skills that lead to a fully developed professional approach to selling and the fundamentals of territory management.
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Effective Telephone Selling
- Provides essential telephone selling skills for all staff who use the telephone to promote their organisation’s products or services.
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Account Management
- Enables any professional sales person to build on his or her ability to persuade, sell and maintain customer loyalty.
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Consultative Selling
- This programme provides an insight into strategic account planning disciplines and an understanding of what being “strategic” actually means. It allows participants to explore where they are in terms of their relationship with their customers and what needs to happen to develop the relationship to its full potential.
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Presenting with Impact
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Enables managers and staff involved in sales presentations to increase business when presenting to new prospects or existing clients. This is particularly appropriate where organisations are involved in team presentations as a result of a request for tender or similar presentation.
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Successful Negotiation Skills
- For managers and team leaders or those new to negotiating who need to negotiate effectively with colleagues, clients or others. Participants look at good negotiations – where both parties are satisfied with the result – and how to achieve them.
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Customer Relationship Building
- This programme is designed specifically to increase awareness of customer relationship building, its importance to the organisation, and to provide participants with some simple, reliable and effective coping strategies and techniques for dealing with difficult and challenging people.
