Customer Excellence Administrator

Background

ComputerWorld is a provider of expert business IT solutions, consultation, training and support, aiming to provide the complete breadth of IT solutions with a truly personal service.

We specialise in Infrastructure Modernisation, Workspace Transformation, Security, Training and Managed Services.

Our purpose is to enable people through technology.

We are engaging and consultative in the way that we work; we take the time to understand both the people and the business.

We are professionals with high-levels of expertise allowing us to demonstrate, architect, supply, install, train and support the technology delivered in a way that helps our customers to achieve their goals.

We aspire to unlock brilliance in our colleagues with clear development and career progression plans to align individual growth to the organisational growth plans.

Overall Purpose of the Role

Imagine the brand that makes you think of a truly exceptional client experience – the one that leaves you delighted every time.  Not just satisfied, DELIGHTED!  This team is responsible for being the customer champion; ensuring a level of service that makes us proud of every single transaction. 

Key Duties & Responsibilities

General day to day administration including understanding customer order requirements and raising fulfilment purchase orders with suppliers using the ConnectWise ERP system.

• Processing purchase and sales orders to ensure accurate and timely reconciliation
• Creating accurate customer invoices
• Reconciliation of NIP sheets including advising the sales team members of any inconsistencies or errors identified
• Ensuring that deliveries are received on time and ensuring that customer communications are consistent, proactive and undertaken in a timely manner
• To ensure that stock levels are accurate, and that stock can be identified efficiently and effectively
• To ensure that credit card transactions are properly accounted and that purchase orders are created accurately for purchase ledger activities
• Raising and reconciliation of customer credit notes as necessary
• To ensure that all processes are undertaken in accordance with ISO processes and that stats are maintained and accounted as required
• To identify process organisational improvement methods and liaise with the Customer Excellence Manager for implementation
• To answer incoming calls and route to the appropriate recipient
• To manage courier bookings and ensure appropriate recording of transactions is undertaken
• To champion and deliver a culture of continuous improvement
• To deliver against the organisational values, to hold colleagues to account and to promote the values through all ComputerWorld interactions
• To undertake all statutory responsibilities aligned with the expectations of the role
• To administer goods in and out processes including the movement of physical stock (which may be reasonably heavy, 20kg max).

Knowledge, Skills and Qualifications

Core Competencies

• Communication
• Numeracy
• Organisational skills
• Problem solving capabilities