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ComputerWorld is a provider of expert business IT solutions, consultation, training and support, aiming to provide the complete breadth of IT solutions with a truly personal service.
We specialise in Infrastructure Modernisation, Workspace Transformation, Security, Training and Managed Services.
Our purpose is to enable people through technology.
We are engaging and consultative in the way that we work; we take the time to understand both the people and the business.
We are professionals with high-levels of expertise allowing us to demonstrate, architect, supply, install, train and support the technology delivered in a way that helps our customers to achieve their goals.
We aspire to unlock brilliance in our colleagues with clear development and career progression plans to align individual growth to the organisational growth plans.
Imagine the brand that makes you think of a truly exceptional client experience – the one that leaves you delighted every time. Not just satisfied, DELIGHTED! This role is the customer champion; defining and ensuring a level of service that makes us proud of every single transaction.
As the business grows, the Customer Excellence Manager will ensure that the processes develop to enable scalable delivery. The Customer Excellence Manager will ensure that all aspects of the customer lifecycle are owned and managed with excellence in mind.