We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information.
This policy applies to information about living identifiable individuals only.
+ Information gathered from our website
You may choose to provide personal information to us when you register on our website to ask us to contact you or sign up for our Define Tomorrow events. You may be asked to provide information about yourself including (but not necessarily limited to) your name, title, postal address, telephone number and/or email address.
+ Information gathered to offer CWL products and services
If you contact us and request information and/or a quotation for the products and services we provide or become a client of CWL, we will need to obtain basic information to confirm your preferred means of communication, including your name, title and postal address, together with normal contact details for you and any other parties that will be included in any products or services we provide.
+ Information gathered automatically
We may also collect information automatically about your access and usage of our website using cookies and other analytical technology. Full details of our data collection methods are included in the ‘Cookie’ section below. We will use your IP address, which is a numeric code that identifies a computer on the internet, to collect internet traffic data and information on your browser type and computer. If you do not wish to receive cookies, you may reject them by amending your browser settings, unless they are required for the delivery of our website or services to visitors.
+ Information gathered from third parties
Additionally, we may obtain information about you from legitimate third parties, including suppliers, partners or other specialist contractors that are relevant to your enquiry, quotation or supply.
+ How does CWL use your information?
We will use your information for the specific purpose(s) for which it has been provided or collected by us, including:
- To provide information that you may request regarding the products and services we offer
- To contact you to introduce our products and services
- To provide our clients with associated products and services including referrals to other IT specialists both in the UK and overseas, as appropriate
- To comply with our statutory and regulatory obligations
- To deal with any feedback, queries or complaints that you may have
We may also use the information that we collect about you for marketing and business development purposes, including:
- To provide information about CWL and the products and services we provide, which may be of interest to you, by sending you newsletters or business updates
- To provide you with information about our Define Tomorrow marketing events
- To contact you about other activities and events that we may undertake
Information gathered by cookies and similar analytical technologies are used to measure and analyse information on visits to our website, to update the website to improve the visitor experience and to improve technical performance. We will not use the data to identify you personally or to make any decisions about you.
Furthermore, we may use your information to administer, support and improve our business generally and to enforce our legal rights.
+ Legitimate grounds for processing your information
We must have a lawful basis for processing your information. This will vary depending on the circumstances for obtaining your information, but will typically include:
- The activities are within our legitimate interests as an IT Support company seeking to engage with and provide products and services to prospective and current clients
- You have given consent for us to process your information in relation to our marketing activities
- We are completing necessary steps in relation to a contract to which you are a party or prior to you entering into a contract with CWL, because you have engaged with us to provide products and services for you
- The processing is necessary for compliance with any legal obligations that we are subject to
If you become a client of CWL, we may use your personal information to send you information that we think may be of interest to you or your business. This falls within our legitimate interests as an IT Support company to use your information for marketing purposes.
You will be given the opportunity to confirm whether or not you wish to receive direct marketing materials and communications from us, either at the time you provide your details and/or within the marketing communication itself.
At any point, if you change your mind about being contacted by us, or any of your personal details change, or you believe that any information we hold about you is either inaccurate or out-of-date, please contact us by emailing firstname.lastname@example.org or writing to us at ComputerWorld Systems Ltd, Apex House, Turner Drive, Westerleigh Business Park, Yate, Bristol, BS37 5YX. Alternatively, you can call us on 01454 338350.
+ Disclosure of your information
The information you provide to CWL will usually be held on our computers in the UK and accessed by staff working in the UK. Information you provide to us may be transferred to, stored or processed by third party organisations which process data on our behalf. These third parties may store or process your information in the UK or elsewhere, including outside the EEA. These third parties may include suppliers of products and services, administrative and support services, suppliers of other specialist products or outsourced IT applications and systems, including cloud-based platforms.
Additionally, we may be obliged to disclose information under certain laws, by order of court or other competent regulatory body or may be permitted to disclose it under applicable data protection laws.
Finally, if CWL merges with another business entity, divests part of its business or carries out internal corporate restructuring, your information may be disclosed to CWL's new business partners or owners or the new corporate entities.
+ Protection of your information
We have implemented relevant administrative, technical and physical controls for our website, which are designed to mitigate the risk of loss, misuse, unauthorised processing or disclosure of the personal information that we hold.
Where we transfer information to third parties to enable them to process it on our behalf, we ensure that these third parties can meet or exceed relevant legal or regulatory requirements for transferring and securing information under their control.
We will also ensure that where information is transferred to a country or international organisation outside of the UK / EEA, we will comply with the relevant legal rules governing such transfers.
We will retain your personal information for no longer than necessary for the purposes that it was collected. Details of our information retention policy is available upon request. Our terms of business include details of how we keep clients’ personal information secure. Our processes have been certified against the requirements of the ISO27001:2013 standard, in relation to our Information Security Management System (ISMS).
+ Your rights
You have certain rights in relation to your personal information. However, these rights do not apply in all cases or to all information that we hold about you. In certain circumstances, we may need to continue to hold and process information to establish, exercise or defend our legal rights. Additionally, your rights may not be enforceable until the EU General Data Protection Regulation 2016 (GDPR) comes into force on 25 May 2018.
You have the right to request that we:
- Provide you with a copy of the personal information that we hold
- Update your personal information where it is incorrect or out-of-date
- Delete personal information that we hold
- Restrict the way in which we process your information
- Consider any valid objections to our processing of your personal information
- Provide information you have given to us to a third-party provider of services, where our lawful basis for processing is consent and where processing is automated
We will respond to your request, including providing information on whether the rights apply in the particular circumstances, within the statutory time period. If we are unable to confirm your identity, we may require you to provide further information in order for us complete verification of your identity.
+ Changes to this policy
We may make changes to this policy from time to time as our business, internal practices or applicable laws change. We will not make any use of your personal information that is inconsistent with the original purposes for which it was obtained or otherwise than is permitted by applicable law. If we intend to use your information for any other purposes, we will notify you in advance, wherever possible.
+ How to contact us
If you would like to contact us to discuss this policy or how we use your personal information, to exercise your rights, to provide feedback or make a complaint about use of your information, please contact us as follows:
- David Wynn – Director and Data Protection Manager
- email@example.com or 01454 338333
- ComputerWorld Systems Ltd, Apex House, Turner Drive, Westerleigh Business Park, Yate, Bristol, BS37 5YX.
You can also contact the Information Commissioner's Office for information, advice or to make a complaint. The ICO can be contacted online at https://ico.org.uk
Cookies, including browsers or tracking cookies, are small text files that are added to your computer when you visit a website. They help websites to perform certain functions, including knowing who you are if you log into a restricted part of a website and for tracking purposes.
At CWL we use the following cookies:
Google Analytics & Squarespace We use Google Analytics and Squarespace cookies on the website for tracking purposes. The cookies allow us to understand general traffic to our website, including the number of visitors and length of time on the website. This process collects anonymous data to help us develop the website, make improvements and enhance the user experience.
Privacy Preferences We use a tracking cookie, which is added to your computer to remember your cookie preferences, including whether you have allowed or disallowed them.
Hubspot Marketing We use Hubspot marketing to power form collection on our website. When a form is submitted a cookie is used to track the visitor’s identity on our website and to save preferences set when interacting with Hubspot elements on our website. These cookies allow us to serve our customers to the high standard, allowing us to seamlessly deal with your enquiry from our website.
+ Manage cookies
Shortly after arriving at our website, we will add an 'opt-in' tracking cookie to your computer unless you specify otherwise. If you would like to opt-in or opt-out of using cookies, you can amend this by altering your browser settings. You can review your cookie settings at any time.
If you do opt-out then an opt-out preference cookie will be added to your computer, however if you delete all your cookies or use a different device then you will need to set your cookie preference again. If this is your first visit and you navigate away from this page without specifying your cookies preference then an 'opt-in' tracking cookie with be added to your computer.
Please note that you cannot opt-out of the deployment of cookies that are necessary for delivery of our website or services to visitors.