Liberate your IT team with outsourced helpdesk support

With technology underpinning every aspect of your business, the remit of your IT team is wide-reaching. Not just a support function, they play an essential part in powering your business through innovation and growth. But day-to-day troubleshooting calls can mount up, leaving your IT staff to firefight, instead of pursuing projects of real value.

The expectation among your wider team is that technology should just work – and when it doesn’t the tolerance for downtime is low. If IT admins can’t keep up with demand, this can cause frustrations in your workforce and get in the way of productivity. Business growth, training needs, staff absence and recruitment difficulties can further stretch resources and exacerbate the problem.

At times like this you need fast, reliable and knowledgeable support – that can be quickly deployed to free up the burden on your in-house team. You need ComputerWorld.

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1st and 2nd line support you can rely on

CWcare User Helpdesk offers highly responsive helpdesk services to your users. Whether you outsource some or all your IT support, we can provide 1st and 2nd line teams, who are on hand around the clock to support your people wherever and whenever they work.

We support lots of customers with remote IT support, meaning we can bring a level of efficiency, scale and expertise to your helpdesk that’s difficult to achieve alone. Yet we still offer a service that feels personal to the employee on the other end of the line – and can integrate with your own IT team so that your end-users never know we’re anyone different. Support tickets can be created by phone or email, by the user or your IT administrators.

For smarter IT support, we offer intelligent monitoring of your IT systems – helping us to spot potential issues before they stop your people working. This can significantly reduce the number of calls the helpdesk need to handle.

All of this comes at transparent and predictable pricing, allowing you to flex your provision to meet peaks and troughs in support, and manage your budget more easily as your business grows.

Benefits of CWcare User Helpdesk

  • Dedicated team of helpdesk specialists
  • Proactive monitoring and remediation
  • ISO9001 and ISO27001 certified

Managed IT support designed to fit your business

Our aim is to liberate your IT team from everyday support calls, so that they can get on with the rest of their jobs. Though calls to our helpdesk might be standard, our service and expertise are anything but. Both our 1st and 2nd line teams are highly trained and experienced.

There’s no limit on the number of times you or your team can call – our focus is on offering the best possible support to keep your people productive. Offering impressive SLAs, we’re proud of the speed and efficiency with which we respond to calls. Our 1st and 2nd line teams handle most problems remotely, so you’ll only have to deal with the more complex issues. Of course, if that’s something you’d like to pass onto us too, our IT escalation team are ready to step in to see every issue through to a successful resolution.

We’ve spent many years developing our IT support services into a solution that can slot into your existing team without a hitch. Everything is administered using industry-leading tools and follow ITIL best-practices. We are also accredited with ISO27001 Information Security and 9001 Quality Management.

We’re confident in the value that we provide to your business’ IT. We’re open about our performance – providing a report for you each month and giving your users the opportunity to rate our services too.

Want to know more about IT User Helpdesk?

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