Telephony is changing – are you ready?
If you’re not using IP telephony yet, it’s time to think about upgrading your systems. That’s not just because by 2025 ISDN technology will be obsolete.
The way people work is not the same as it used to be – hybrid and remote working has driven the necessity for businesses to connect their phone systems over the internet, so that employees can get the same call handling experiences they’d expect in the office, from wherever they are. Compatible with headsets, handsets or through computer audio, IP telephony (also known as VOIP) offers flexible, customisable options so you can configure your telephony just the way you want it.
But even businesses who are established with IP telephony experience challenges. IT teams have another system on the list – yet another piece of software to manage and maintain. What if you could integrate all your communications – email, VC and phone – into one platform? A platform which both your users and technicians are already familiar with?
There’s more to Teams telephony than you think
How is your current telephony performing for you? Does it offer reliability, call quality and usability for your employees? Are there shortcomings in functionality or, on the other hand, are you paying for more functions than you actually need?
We believe that harmonising the two can offer businesses a solution that is user-friendly and does exactly what you need it to without any added complications.
We are specialists in Microsoft Teams telephony and experienced in integrations. Whether you require a contact centre configuration, call recording or other specialist features, we have the knowledge to draw on all the capabilities within the Teams platform to set up the best solution for you. We’ll open your eyes to just how much Teams telephony can do for you and what else you can quickly access inside your M365 platform.
Should you need help navigating Microsoft calling plans, including international calling, we can assess your requirements to advise on the bundle that best matches your needs. And of course, we’ll make sure your team are connected to the devices that best enable them to do their jobs, whether handset, headset or any other technology.
Our telephony solutions
- IP telephony migration
- ISDN to IP telephony moves
- Microsoft Teams Telephony
- Call centre integration with Teams
- Telephony Managed Services
Make the right call on your next IP telephony solution
Having a telephony system is a fundamental component of any organisation, but it’s still important to consider the commercials. Good enough is no longer good enough. Your team and your customers expect seamless call handing and you expect transparency around the calling plans you’re paying for and the value you’re getting.
ComputerWorld’s telephony specialists can help you craft the right architecture, with an eye on keeping costs efficient. With many years of experience in Microsoft 365 and telephony, we’re also poised to offer a host of managed services that offload the entire telephony burden to our team of experts. Through our technology supply services we can also advise on the devices which best match use cases within your team structure and help you mix and match a flexible device solution with technology that all works in harmony.
When introducing new systems, it’s crucial that your IT team and users are fully on board. As part of your telephony solution you can also take advantage of our training and adoption services to help everything run smoothly.