Grow your business with confidence, knowing that ComputerWorld’s CWcare IT support and managed services will be there when you need it. Our extensive experience in IT means we can offer a package tailored to your needs. This will give you the peace of mind to focus on what really matters – your business.
We offer a unique IT support and managed services solution, designed to act as an extension of your team. Our third and fourth line technical escalation service desk and managed services will allow your team to focus on critical business activities, rather than being distracted by keeping the lights on.
For any business, unplanned downtime is the enemy. CWcare gives you direct access to ComputerWorld’s knowledgeable and friendly team of IT experts. We offer SLA-backed response times, along with telephone, on-site and remote support. It all helps to keep downtime to an absolute minimum.
A cost-effective solution
Every good business is conscious of costs, and CWcare support contracts are an affordable answer when it comes to your IT cover.
You can choose an all-inclusive, fixed-price upfront contract. This is great if you want a set monthly cost.
Or, if you prefer to pay as you go, you can do this with CWcare too, with a small monthly retainer and a voucher-based usage system.
Flexibility is a key part of working with us. With CWcare you can customise the IT cover you receive by choosing which bolt-on services form your package.
The CWcare team is comprised of professionally-trained experts, holding accreditations from all the major IT manufacturers and vendors in the market. These include VMware and Microsoft. What makes our experts unique is that they’ll take ownership of any IT problems covered by CWcare, no matter which software and hardware products are involved.
Our managed services are designed to help relieve the pressure from your IT team. They offer critical services to improve security and reliability of your systems. This allows your IT team to concentrate on business-critical tasks.
CWcare DRaaS - Disaster Recovery as a Service
CWcare DRaaS is a fully-managed disaster recover (DR) service, hosted out of accredited UK and global data centres.
CWcare DRaaS starts with our DR specialists helping create a service catalogue. This fully documents the services delivered to the business and the priority they need to be made available should there be a DR event.
From here we are able to assign recovery point objectives (RPOs) and recovery time objectives (RTOs) to allow us to build the DR service to meet your businesses specific needs.
Once implemented, our specialists will fully monitor the replication of your workloads to the DR environment. And they’ll work with you to plan and undertake non-disruptive DR tests to meet your needs.
If the worst should happen and a DR event occurs, we will work with you to fully manage the fail-over and fail-back of your business-critical workloads.
CWcare vSphere Maintain - VMware vSphere Maintenance Plans
Your virtual environment is responsible for keeping the uptime of your business-critical systems. However, prioritising critical maintenance activities is often overlooked due to time and budget pressures.
VMware updates are critical as they not only help improve up-time but also ensure the security of your virtual infrastructure. Our vSphere Maintain managed service offers a bespoke maintenance plan and fully managed upgrades for your virtual infrastructure. This ensures it is kept up-to-date, meeting the latest standards, and importantly staying secure and reliable.
CWcare Wi-Fi as a Service
ComputerWorld Wi-Fi as a Service is fully monitored and maintained with a quarterly update schedule and near immediate deployment of critical patches. On top of this, we offer a quarterly service health check and reduced rate site surveys for additions to the service.
The benefits of CWcare WaaS:
Improves customer experience
Transfer Capex to Opex
CWcare ActivAlert - Real-Time IT Monitoring
ActivAlert takes the complexity out of monitoring and puts the business value in. It's no secret that effective monitoring is one of the most significant things an enterprise can do to increase uptime and help improve end-user satisfaction.
With CWcare ActivAlert you'll know exactly what's going on within your infrastructure. This means you can proactively resolve issues before they impact your business.
Read the PDF below for all the unique benefits of ActivAlert.