Our standard Terms and Conditions for booking training courses with us are outlined below:


Course Booking Conditions

+ Cancellation Policy

Cancellations received in writing:

  • 20 working days prior to the start of a course receive a full refund.
  • 11-19 working days prior to the start of a course receive a 50% refund.
  • If the cancellation is received within 10 days of the course, no refund can be given.

+ Delegate changes

Substitution of delegates can be made at any time, without penalty.

+ Transfer Requests

Transfer requests made between 15 and 11 working days prior to the start of course will be honoured at Computerworld’s discretion, subject to confirmation of a specified alternative date. Any such transfers will incur an administrative charge of 20% of the programme fee.
Transfer requests within the 10 day notice period cannot be accepted, and the full course charge will be incurred.

+ Course Content

Once the objectives of a course have been agreed with a client, Computerworld accepts no liability if the course does not match the requirements of the delegates attending.

+ It is the responsibility of the client to ensure that all delegates are aware of the course objectives, and meet any pre-requisites set

Although we try to be flexible, Computerworld reserves the right to cancel or reschedule a course at short notice, should there be insufficient demand, or events beyond our control making this unavoidable.
Please note that these are our standard Booking Conditions, and are published here for general guidance. When you book a training course with us, it is possible that the Booking Conditions we provide to you at that time may differ from these, but they are likely to be substantively the same.

Read our full Conditions of Business

+ Computerworld Conditions of Business

    1.1 In these Conditions the following expressions shall have the following meanings:
    “Client”: the person who accepts a Quotation of the Company for the sale of Goods or the provision of the Services or whose order for the same is accepted by the Company.
    “Company”: Computerworld Training Limited and its successors or assigns.
    “Contract”: the agreement between the Company and the Client for the sale of the Goods and/or the provision of the Services comprising these Conditions and any special terms and conditions agreed in writing between the Client and the Company.
    “Goods”: the equipment (if any) and software which the Company is to supply in accordance with these Conditions.
    “Quotation”: the quotation for the Goods and the Services made by the Company and accepted by the Client.
    “Services”: the services (if any) to be provided by the Company.
    1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.

    2.1 The Company sells and the Client purchases the Goods and Services in accordance with any written Quotation or any written order of the Client which is accepted by the Company subject in either case to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions whether contained in or referred to in the Client’s order correspondence or otherwise and no order of the Client shall be deemed to be accepted by the Company unless confirmed by the Company in writing. Each of the parties agrees that, save in respect of statements made fraudulently, it shall have no claim in respect of any untrue statement made to it upon which it relied in entering this Contract and that its only claim shall be for breach of contract.
    2.2 No variation to these Conditions shall be binding unless agreed in writing between the Client and the Company.
    2.3 The Company’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Company in writing. In entering into the Contract the Client acknowledges that it does not rely on any such representations which are not so confirmed.
    2.4 Any advice or recommendation given by the Company or its employees or agents to the Client or its employees or agents as to the storage, application or use of the Goods which is not confirmed in writing by the Company is followed or acted upon entirely at the Client’s own risk, and accordingly the Company shall not be liable for any such advice or recommendation which is not so confirmed.

    3.1 The Client shall be responsible to the Company for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Client, and for giving the Company any necessary information relating to the Goods within a sufficient time to enable to Company to perform the Contract in accordance with its terms.
    3.2 The quantity, quality and description of and any specification for the Goods shall be those set out in the Company’s Quotation (if accepted by the Client) or the Client’s order (if accepted by the Company).
    3.3 The Company reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements or, where the Goods are to be supplied to the Company’s specification, which do not materially affect their quality or performance.
    3.4 No order which has been accepted by the Company may be cancelled by the Client except with the agreement in writing of the Company and on terms that the Client shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of such cancellation.

    4.1 The Client confirms that its requirements are fully set out in the Quotation and that it has informed the Company in writing of all facts and matters relating thereto and that it will carry out at its expense all things that the Company reasonably requires of it in connection with the performance of the Services.
    4.2 The Company warrants that it will perform the Services with reasonable skill and care and that subject thereto all representations, conditions, warranties, terms and undertakings, express or implied, statutory or otherwise in respect of the Services or Goods are hereby excluded to the fullest extent permitted by law. Unless otherwise agreed in writing no brochures, publicity or advertising material whatsoever form part of this Contract This warranty does not extend to any Goods or Services manufactured by, performed by or obtained from a third party in respect of which the Client shall only receive the benefit of any warranty or guarantee as may be given to the Client by the third party supplier.
    4.3 The Company’s shall have no liability (including any liability for the acts and omissions of its employees agents and sub-contractors) to the Client in respect of any breach of its obligations hereunder unless the Company is given notice in writing of the same within 90 days of the Client becoming aware of the circumstances giving rise to the claim. The Company’s liability for any breach of the terms of this Agreement will be limited to refunding any monies paid by the Client in respect of the Goods and Services the subject of the claim save that in respect of damages to tangible property of the Client resulting from the negligence of the Company, the Company’s liability will be limited to £500,000.
    4.4 The Company shall not in any event be liable howsoever and whatever the cause thereof:
    (i) for any lost or anticipated profits or savings
    (ii) or any type of special indirect or consequential loss or damage of whatever nature
    4.5 Nothing in these Conditions shall excluse or limit the Company’s liability for death or personal injury caused by the negligence of the Company its servants or agents.
    4.6 If a number of events give rise to the same loss then they shall be regarded as giving rise to only one claim under this Contract.

    5.1 The price of the Goods and Services is specified in the Quotation and is exclusive of value added tax which the Client shall pay.
    5.2 The price of the Goods is ex works and is exclusive of delivery costs and the Client shall pay the Company’s charges for transport packaging and insurance.
    5.3 The Company may invoice the Client for the price of the Goods and/or Services at any time on or after delivery of the Goods or the provision of the Services. Payment will be made by the Client within 30 days of the receipt of such invoice and the Company will be entitled to recover the price notwithstanding that delivery may not have taken place and the property of the Goods has not passed to the Client. All prices are net and no early settlement discount will be allowed unless specified in the Quotation.
    5.4 Notwithstanding any other provision of this Contract if the Client fails to make any payment on the due date then without prejudice to any other right or remedy available to it the Company will be entitled to:
    (i) cancel any discount to which the Client is entitled whereupon the Client shall become liable to pay all prices in full
    (ii) charge the Client interest (both before and after any judgement) on the amount unpaid at the rate of 2% per annum above Lloyds Bank base rate from time to time in force until payment is made in full (a part of a month being treated as a full month for purposes of calculating interest)
    (iii) suspend any further deliveries or services to be provided to the Client
    5.5 The time of payment shall be of the essence.

    6.1 The Company will endeavour to meet any quoted delivery dates but such dates are estimates only and the Company shall not be liable for the consequences of any delay. The Company may deliver the Goods to the Client in advance of the quoted delivery date upon reasonable notice to the Client.
    6.2 Delivery of the Goods shall be made by the Client collecting the Good’s at the Company’s premises at any time after the Company has notified the Client that the Goods are ready for collection or, if some other place for delivery is agreed by the Company, by the Company delivering the Goods to that place.
    6.3 If the Company fails to deliver the Goods (or any instalment) for any reason other than any cause beyond the Company’s reasonable control or the Client’s fault, and the Company is accordingly liable to the Client, the Company’s liability shall be limited to the excess (if any) of the cost to the Client (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
    6.4 If the Client fails to take delivery of the Goods or fails to give the Company adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Client’s reasonable control or by reason of the Company’s fault) then, without prejudice to any other right or remedy available to the Company, the Company may:
    6.4.1 store the Goods until actual delivery and charge the Client for the reasonable costs (including insurance) of storage; or
    6.4.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Client for the excess over the price under the Contract and charge the Client for any shortfall below the price under the Contract.
    6.5 Risk of damage to or loss of the Goods shall pass to the Client:
    6.5.1 in the case of Goods to be delivered at the Company’s premises, at the time when the Company notifies the Client that the Goods are available for collection; or
    6.5.2 in the case of Goods to be delivered otherwise than at the Company’s premises, at the time of delivery or, if the Client wrongfully fails to take delivery of the Goods, the time when the Company has tendered delivery of the Goods.

    7.1 Title to the Goods shall not pass to the Client until the price of the Goods and Services (together with value added tax) has been paid in full and until payment has been made the Goods shall be held by the Client as the Company’s fiduciary agent and bailee and shall be identified as belonging to the Company and the Client shall not be entitled to transfer encumber or otherwise deal with the Goods and the Company may (without prejudice to its other rights) require the Client or other party holding Goods to return them or enter upon the Client’s or other premises to recover the Goods and/or dispose of them. If the Client sells the Goods in breach of these undertakings any proceeds of sale and/or rights arising in connection with such sale shall be held by the Client as trustee for the Company and such proceeds shall be held in a separate bank account.
    7.2 All patents, copyrights, design rights, trade marks, know-how, confidential information and all other intellectual property rights whatsoever relating to the Goods and Services remain vested in the owners thereof and no part of such property will pass to the Client.
    7.3 The Client agrees to enter into such software and other licences as shall be required in connection with the Goods and/or Services.

    8.1 This Contract may be terminated or suspended by the Company without any liability to the Client if:
    (i) the Client fails to pay any sum to the Company when due or
    (ii) the Client fails to remedy any breach or non-performance of any contract with the Company within fourteen days of notice from the Company to do so or
    (iii) the Client is or is deemed to be insolvent or steps are taken to propose any composition scheme or arrangement involving the Client and its creditors or obtain an administration order or appoint any administrative or other receiver or manager of the Client or any of its property or otherwise enforce any security over the Client’s property or repossess its assets or file a petition in bankruptcy or to wind-up or dissolve the Client or sequestrate its estate or outside England anything corresponding to any of the above occurs and in such circumstances the Company (without prejudice to its other legal remedies) may enter without notice upon any premises of the Client or any other person where the Goods are stored to repossess the Goods.
    8.2 Any termination of this Contract shall not affect the accrued rights or liabilities of either party nor the coming into force or continuation of any provision which is expressly or by implication intended to come into or continue in force after such termination.

    The Client shall not during the term of this Contract and for a period of twelve months after delivery of the Goods and/or Services solicit or engage any of the Company’s staff who have been employed or engaged in the performance of this Contract. For the purposes of this clause solicit or engage means the soliciting or engaging of such person as an employee, director, agent, consultant or contractor.

    The Company shall not be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform its obligations under the Contract if the failure or delay results from circumstances beyond its reasonable control including but not limited to fire or explosion accident or industrial dispute or breakdown.

  11. WAIVER
    No waiver by either party of any breach by the other shall operate as a waiver of any other breach of the same or any other provision nor shall either party’s rights and remedies be prejudiced by any indulgence or forebearance granted to the other.

    If at any time one or more of the provisions of the Contract is held invalid illegal or unenforceable in any respects such provision or part thereof shall be deemed not to be included in the Contract and the validity and enforceability of the remaining provisions shall not be affected or impaired thereby.

    Any notices shall be in writing and may be given by delivering or sending the same by pre-paid recorded delivery first class post in the case of the Company to its registered office and in the case of the Client to its address as notified from time to time. Any notices sent by post shall be deemed to have been served twenty-four hours after posting.

    This Contract shall be governed by the laws of England and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.

    Nothing in this Agreement shall affect the statutory rights of a consumer.

Please call us on 01454 338 338 to discuss your training needs, or send us a message.